Handling Difficult Situations and People

Acting with confidence is integral to the success of any role. But confidently asserting a positive attitude even when dealing with difficult people is something that can seem daunting. Unfortunately, conflict is part and parcel of every workplace, and every role, in some form or another, and handling difficult situations like these head-on, and providing effective solutions is essential to a healthy workplace.

For these important reasons, we’ve developed a package of expertly designed courses specifically geared to handling difficult situations and managing difficult people. Our assertiveness course focusses on providing your staff with the right mix of tools and techniques to actively enter any business situation with confidence. Our conflict management training enables staff members to deal with challenging behaviours without worry, and we’ve developed a targeted course for managers who may have to tackle difficult conversations in the workplace, along with tips on how they can pre-empt and work around uncomfortable circumstances.

To make things even more realistic and valuable to your team, we never deliver off-the-shelf training. Each one of our courses is tailored to your company, and the specific team in question, to help them pick up essential tips for dealing with difficult people in an everyday context. That way, we know our training will stick, and make all the difference to your team’s ongoing development.

Take a look at our list of courses targeted towards managing difficult people in a variety of situations below, and contact us to find out how we can create your bespoke training plan.

Available Courses

Find out more by calling 0345 021 2356 or email info@adaltadevelopment.co.uk

What makes us different?

Here is a selection of our impressive and varied client list across private, public and third sector organisations.