Customer engagement

Do you click with your customers?

The reality is customers make quick decisions. They are not loyal and tend to buy on instinct. The first impression created and the first human interaction they experience is crucial. Rapport is one of the most important aspects of unconscious customer interaction. Building rapport is about demonstrating an understanding of the other person’s map of […]

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Are you in touch with your touch-points?

This month we’re focusing on all things customer related. Look out for our other blogs written to help you improve customer relations. Customer focused organisations know how to maximise every customer touch point during the customer’s experience. A touch point is an interaction between a customer and the organisation’s brand and product or service. In […]

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Quick masterclass in customer engagement

Customer Engagement has become a hot potato in recent months with more and more clients asking us to develop bespoke training in this area. With this in mind, this subject is on our radar. We came across the following questions designed to challenge how effective you are in relation to customer engagement and in turn […]

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