Are you a clear communicator?

Think about how often you communicate with others during the working day, from e-mails, to meetings; telephone calls to reports. We spend most of our day communicating so a great way of boosting our productivity is to ensure that our communication is as clear and effective as possible. The 7C’s provide a useful checklist for […]

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Do you have Leadership Pipeline?

We love this book; it is so relevant to what is going on in Business today. Historically, people have been promoted due to their operational competence and then when they become managers, they require a whole new set of skills and behaviours and often do not receive the required leadership training to make them good managers. […]

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Are you ready for change?

One of our most popular blog subjects in 2011 was about change in the workplace. Change occurs in everyday life often without us being aware of it. It is unavoidable in some cases instigated by events which are out of our control acting as a precursor to the change. This is strangely easier to cope […]

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Happy New Year!

The start of a new year is the time for many to reflect on the previous year and evaluate their goals and practices for the year to come. The word ‘New Year resolution’ is commonly associated with diets, giving up smoking, and exercising more! Here at Adalta we see the New Year as an ideal […]

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Turning training on its head?

At Adalta, we’ve noticed a big shift during 2011 in terms of what customers are asking for and how they want this training to be delivered. It is now common for OD practitioners to require training that is delivered within a shorter lead time; with the demand for evidence of how this is tailored to […]

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How long does coaching really take?

Contrary to what many managers may think, coaching can be very conversational and can take as little as 3 minutes. We find that many supervisors and managers benefit from the following tool when coaching team members ‘on the job’. Conversational coaching is a quick and easy tool to use when wanting to instil more responsibility […]

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How does your workplace stack up?

The credible Gallup Organisation has spent more than 30 years of in-depth research involving more than 12 million employees to determine how to best measure the core of a strong workplace. Their research concluded that measuring the strength of a workplace can be simplified to twelve questions. These twelve questions don’t capture everything you may […]

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Are you a good listener?

We are big fans of Stephen Covey’s 5 levels of listening which shows how listening can be broken down: 1. Ignoring 2. Pretend Listening 3. Selective Listening 4. Attentive Listening – listening with intent to respond (i.e. from your own agenda) 5. Empathic Listening – listening with the intent to understand (i.e. from their agenda […]

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Do you deliver effective feedback to others?

If you were a fly on the wall in a high performing organisation, you would hear people everywhere having courageous conversations where feedback is the norm. It is amazing how many organisations foster cultures where people hold back from saying the stuff that really matters through fear of confrontation or upsetting others. This significantly limits […]

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Tips for managing demanding customers

Dealing with demanding customers is never easy. The following steps have been tried and tested to help resolve the toughest of situations. These steps are essential to anyone’s toolkit. Step 1: Apologise Remember you’re not apologising for your own behaviour. You are apologising on behalf of the company because you care that you customer is […]

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Tips for managing interruptions

Ask the right questions Are you asking enough questions? You will need to ask questions to validate whether the request is a genuine priority, and whether it fits with YOUR priorities, otherwise you will get dragged into other people’s priorities. People often say things like ‘it’s urgent’ or ‘I need this by close of play’, […]

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