If 99.9% is good enough, then…

2 new-borns will be given the wrong parents daily 64 heart operations will be performed incorrectly this year 250 entries in the Oxford English dictionary will be misspelled 1,000 passengers will fly from Heathrow to the wrong destination – every week 2,791 items of post will be mishandled per hour 4,386 incorrect prescriptions will be […]

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Do you click with your customers?

The reality is customers make quick decisions. They are not loyal and tend to buy on instinct. The first impression created and the first human interaction they experience is crucial. Rapport is one of the most important aspects of unconscious customer interaction. Building rapport is about demonstrating an understanding of the other person’s map of […]

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Are you in touch with your touch-points?

This month we’re focusing on all things customer related. Look out for our other blogs written to help you improve customer relations. Customer focused organisations know how to maximise every customer touch point during the customer’s experience. A touch point is an interaction between a customer and the organisation’s brand and product or service. In […]

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Coaching Skills Training Courses

A recent study has shown that many managers are failing to support their staff with regard to providing coaching, training and mentoring. This results in poor staff performance and the inability to pass on their skills to others leading to reduced staff moral and motivation. It`s not all bad news though, Managers do appear to […]

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Ice-breaker to demonstrate Performance Improvement

This is a fantastic energiser to use when discussing performance management with a team. All you need is two sheets of different coloured paper or card for each person. The purpose of this activity is to enable colleagues/ participants to experience how easy it is to improve performance. Instructions: Issue each person with a sheet […]

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What makes us different?

Here is a selection of our impressive and varied client list across private, public and third sector organisations.