Service Profit Chain

Many people are talking about the Service Profit Chain currently which comes from a recent Harvard Review. Interestingly, we are also currently delivering numerous customer service training projects around this for companies across different sectors and industries. Our view in the upturn of this type of training is that companies have to work much harder […]

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Anyone for Tennis?

We use a great short activity during our Leading change and innovation course that managers could use with their team – all that is needed is a tennis ball. The benefit of the exercise is that it allows teams to think about how they can improve on what they do currently, i.e. how can they […]

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What makes us different?

Here is a selection of our impressive and varied client list across private, public and third sector organisations.