Sales & Customer Service
Whether your team deals with customers face-to-face or over the phone, developing first-class sales skills are crucial to customer facing roles. Having the ability to engage with customers, meet them on their level, and encourage interaction are all part of building relationships, attracting or retaining customers, and selling products or services.
Job roles under the sales and customer service business areas differ vastly. Some may have a short opportunity to make a sale over the phone in a telesales role, alternatively, the focus could be on developing lasting relationships with an existing client base face-to-face. Because we understand that each team and every role is unique, we’ve designed a range of sales courses and customer service training to meet every need. Not only that, we also tailor our sales and customer service training to the individual company, and team. So you can be sure you’ll have the right solution, for the very best results.
Our customer service and sales courses span areas such as building a customer-focused mind-set, developing the skills for consistent high levels of service, maximising sales opportunities, and offering a consultative approach to business development. But regardless of the course you pick, our experienced trainer will start by developing a positive, focussed mind-set, giving your team long-term solutions that work in real-world situations, setting them up for success in your organisation.
Take a look at our list of targeted sales and customer service training courses below, and contact us to find out how we can create your bespoke training plan.
Available Courses
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Customer Focus
Our Customer Focus training course is ideal for those people that want to develop a customer focused mind-set and the skills to sustain successful lasting customer relationships.
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Customer Service Excellence
Our Customer Service Excellence training courses are designed to enable participants to develop a range of tools, skills and techniques that will enable them to consistently deliver service excellence within their work area.
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Customer Relationship Management
The aim of this Customer Relationship Management course is to enable participants to refocus and develop long lasting internal and external customer relationships in line with changing organisational requirements.
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Telesales Skills
An intensive one-day Telesales Skills training course that enables participants to represent their organisation in a professional way and project the correct image to potential customers.
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Advanced Selling Skills
This Advanced Selling Skills course is ideal for anyone who is directly responsible for developing new business. Participants will learn how to develop and sustain successful lasting relationships with customers maximising sales opportunities.
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Business Development – A Consultative Approach
This two-day Business Development training course is designed to equip participants with the knowledge, skills and tools to operate as ‘trusted advisors’ in order to optimise sales opportunities and increase customer loyalty.
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Negotiation Skills
This Negotiation Skills course is ideal for people that want to develop the techniques and skills required to achieve a ‘win/win’ outcome and build future relationships in any negotiation situation.
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Networking Skills
Adalta’s Networking Skills training courses aim to demystify the art of networking, helping participants realise that networking is simply about communication and building relationships.
