The reality is customers make quick decisions. They are not loyal and tend to buy on instinct. The first impression created and the first human interaction they experience is crucial. Rapport is one of the most important aspects of unconscious customer interaction. Building rapport is about demonstrating an understanding of the other person’s map of […]
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This month we’re focusing on all things customer related. Look out for our other blogs written to help you improve customer relations. Customer focused organisations know how to maximise every customer touch point during the customer’s experience. A touch point is an interaction between a customer and the organisation’s brand and product or service. In […]
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Customer Engagement has become a hot potato in recent months with more and more clients asking us to develop bespoke training in this area. With this in mind, this subject is on our radar. We came across the following questions designed to challenge how effective you are in relation to customer engagement and in turn […]
Read the rest of this entryThank you for your interest in Adalta. To find out more call us on 0345 021 2356 or alternatively complete the form below and we'll be in touch.
Find out more by calling 0345 021 2356 or email info@adaltadevelopment.co.uk
What makes us different?
We are proud of the work we do and we care about what our clients think. The fact that we get amazing feedback from our clients is no accident; we work exceptionally hard to earn it.
With an impressive and varied client list across private, public and third sector organisations, our reputation is built on delivering high-impact training that really hits the mark, by trainers that are at the top of their game.
Our clients know that we deliver what we promise, and that's why many have worked with us for over 8 years. We do things properly at Adalta; we know what needs to happen before, during and after training to engage people and get lasting results.
We listen. We learn. We adapt. We deliver. We sometimes pull rabbits out of hats. We know it’s the small things that make a big difference. Everything we do revolves around our clients and their business. We refuse to compromise on service and quality.
You get more for your money at Adalta; we offer a lot of extras that other companies charge for, such as tailoring course content, client meetings and participant training materials. Transparency is important to us, and with our straight-forward, competitive daily rates you can be assured of amazing value and no surprises.
Here is a selection of our impressive and varied client list across private, public and third sector organisations.
