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To help people really grasp the difference between the four core communication styles, assertive, aggressive, passive and passive aggressive; a great warm up activity is to relate this to the animal kingdom. Invite colleagues to consider an animal that most closely represents the following and their subsequent behaviours: – I’m OK, You’re OK – I’m […]

A great analogy to use when discussing the process of giving feedback is to relate it to an unwanted present received by a loved one. For me, it has to be my Gran’s famous Christmas jumpers! When I was nine years old, I received a Christmas present from my lovely Gran – it was beautifully […]

1.   Typos, poor punctuation and grammatical errors Avoid careless mistakes at all costs. They say, ‘This person can’t write’ or, ‘This person doesn’t care enough to check what they’ve written’. And often they result in a client questioning how much care you will take with their business. Read through everything. Check and then recheck and […]

Research shows that people’s most dreaded experience is speaking in public! Managers are increasingly expected to present in meetings and communicate to groups and present themselves to internal and external customers. The misconception is that nerves are bad – they can be good when channelled in the right way. Nervousness occurs as a result of […]

To ensure that you receive value when working with any training provider, we recommend that you ask the following five questions. These are designed to also help you validate your investment and ensure that the right things are being done to influence the rights results. 1.   How will you align the course content to meet […]

The skill of Facilitation is a highly valuable skill to have. The ability to produce the activity that enables tasks for others easier can be of great benefit to an organisation. Any team members who are looking to lead anything from a project team or work group to managing an entire department would benefit from […]

Planning ahead makes sense. Both in business and our private lives. The process of strategic planning within an organisation is essential to determine the direction and progress of the company in the future. In order to do this it’s current position, the possibilities for the course of action and the resources available need to be […]

Most of us have said or thought this at some point. You can choose your friends but not your work colleagues. Bad working relations are a real issue in the workplace, having a negative effect on trust, morale, health and well-being, performance and ultimately results. This is surprisingly common and in our experience it happens […]

This conversational coaching course enables participants to learn and develop the expertise to apply conversational coaching to a variety of subjects in a number of situations. By acquiring the skills needed to support and develop team members the participant will create an effective and progressive workforce. Conversational Coaching Training Duration: 1-day Overview: This conversational coaching […]

Ever attended a meeting and not known the purpose or why you are there and maybe thinking, I have better things to do? You are not on your own! Meetings take up an increasing amount of time for managers; with research stipulating as much as 40%-50%. The reality is that consequently, managers have a lot […]